Workshop Rights
Right of withdrawal
You have the opportunity to cancel your registration within 14 days from the day you receive your workshop registration confirmation. Once you have received the confirmation, a binding agreement on the workshop has been entered into and the right of withdrawal begins to apply. If you change your mind during the withdrawal period, we will refund the entire workshop fee that we have received from you. To exercise your right of withdrawal, please notify us before the withdrawal period expires at info@ekorremobler.com.
If the workshop starts during the withdrawal period, the agreement follows the conditions for withdrawal of purchases after the withdrawal period, as described below.
Withdrawal of purchases after the withdrawal period
After the withdrawal period has expired, you can no longer use your right of withdrawal. In this case, a cancellation fee of 50 percent of the workshop value will be deducted if you choose to cancel. The latest date to cancel and receive the 50 percent workshop fee is 14 days before the start of the workshop.
If you cancel a workshop once it has started (or 14 days before it begins), no workshop fee will be refunded.
Workshop Complaint
If you are dissatisfied with a workshop, you can under certain circumstances complain according to the rules of the Swedish Consumer Services Act on failures in service, 1985:716 (KTjL). We welcome any opportunity to improve our practice and are happy to listen to your views and complaints. Please contact us in the first instance at info@ekorremobler.com. If we cannot agree on a way forward, you can contact the Swedish General Complaints Board (Allmänna Reklamationsnämnden, ARN) via www.arn.se or by post to: Allmänna Reklamationsnämnden, Box 174, 101 23, Stockholm, Sweden. We will follow ARN's decision. You can read more about your rights on the Swedish Consumer Agency's website www.konsumentverket.se.
Safety and Security During Workshops
Workshop participants should wear comfortable clothing and ensure that any overhanging jewelry or long hair is safely covered. Ekorre Möbler is not responsible for any damage to personal belongings. We strongly recommend all participants to have their own accident insurance.
Participants must follow the safety advice given by the workshop instructors at all times. Instructors are responsible for safety in the workshop and that the safety regulations are complied with. Participants who knowingly and repeatedly violate these regulations may be stopped from further course participation and, if necessary, removed from the premises.
For conditions and consumer rights related to product purchases, please visit this page.